1. Introduction

This privacy policy explains how we collect, use, and protect your personal data when you use this website, www.austrianwineroom.co.uk. By using our website, you agree to the terms of this policy.

2. Who We Are

Austrian Wine Room is a trading name of:

J&B Selections Ltd
Company No. 16362682
Registered Office: 85 Great Portland Street, London, W1W 7LT, United Kingdom
Email: info@austrianwineroom.co.uk

We are the data controller for the purposes of this policy.

3. What Data We Collect

We collect and store the following types of personal data:

  • Name and contact details (email, phone, delivery address)
  • Order and transaction information
  • Account login details (if you register)
  • Website usage data (via cookies and analytics)

We do not store full payment card information. Payments are processed securely by third-party providers (e.g. Stripe, PayPal).

4. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Communicate with you about your order
  • Respond to enquiries or customer service requests
  • Manage your account (if registered)
  • Send occasional marketing emails (only if you opted in)
  • Improve our website and services

5. Legal Bases for Processing

We process your data under the following legal bases:

  • Contractual: to fulfil your orders
  • Consent: for marketing emails (you can withdraw at any time)
  • Legal obligation: to comply with tax, accounting, or licensing requirements
  • Legitimate interest: to operate and improve our business

6. Who We Share Your Data With

We may share your data with:

  • Our order fulfilment provider (e.g. warehouse/logistics)
  • Payment processors (Stripe, PayPal)
  • IT service providers (hosting, email)
  • Government authorities if legally required (e.g. tax or licensing checks)

We never sell or rent your data to third parties.

7. Data Retention

We retain your data:

  • For 6 years for accounting and legal compliance
  • For as long as necessary to provide services or handle returns
  • Until you unsubscribe or request deletion (for marketing data)

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent (for marketing)

To exercise these rights, email us at info@austrianwineroom.co.uk.

9. Cookies

We use cookies to:

  • Operate the online store
  • Track website traffic (e.g. via Google Analytics)
  • Remember your preferences

You can manage or disable cookies in your browser settings. For full details, see our Cookie Policy.

10. Data Security

We take reasonable steps to protect your data using secure servers, encryption where applicable, and access controls. However, no transmission over the internet is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Austrian Wine Room
Email: info@austrianwineroom.co.uk
Registered Office: 85 Great Portland Street, London, W1W 7LT