1. Introduction
These terms and conditions apply to the use of this website and the purchase of goods from Austrian Wine Room, a trading name of J&B Selections Ltd. By using our website and placing an order, you agree to be bound by these terms. Please read them carefully before placing an order.
2. Company Information
Austrian Wine Room is a trading name of:
J&B Selections Ltd
Company Number: 16362682
Registered Office: 85 Great Portland Street, London, W1W 7LT, United Kingdom
Email: info@austrianwineroom.co.uk
VAT Number: 495 2547 55
3. Ordering
You must be at least 18 years of age to purchase alcohol from this website. All orders are subject to availability and acceptance. We reserve the right to decline or cancel any order at our discretion.
4. Payment
Payment must be made in full at the time of purchase. We accept secure payments via the checkout system on this website. All prices are in GBP (£) and include VAT where applicable.
5. Delivery
We currently deliver within the United Kingdom. Delivery charges and timeframes are outlined on our Shipping page. Deliveries must be received by someone aged 18 or over. We may request age verification on delivery.
6. Age Verification
By placing an order for alcohol, you confirm that you are 18 years of age or older. We reserve the right to perform age checks and to cancel or refuse delivery if we cannot verify your age.
7. Returns & Cancellations
You have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
To cancel or return:
- Contact us at info@austrianwineroom.co.uk
- Goods must be unopened, unused, and in original packaging
- Return postage is the responsibility of the customer unless the goods are faulty
Refunds will be issued within 14 days of receiving the returned item(s).
8. Damaged or Faulty Goods
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We may request photographs to assess the issue. Where appropriate, we will offer a replacement, refund, or credit.
9. Pricing and VAT
All prices are shown in GBP and include VAT at the current UK rate unless otherwise stated. We reserve the right to adjust prices at any time. Confirmed orders will not be affected by price changes.
10. Website Use and Content
This website and all content on it, including images, text, and branding, are the property of J&B Selections Ltd or used with permission. You may not reproduce or distribute any content without our written consent.
11. Image Use
Images on this website have been provided by producers or obtained from official Austrian wine marketing sources for promotional use. All imagery is used in accordance with permissions granted.
12. Liability
We are not liable for any indirect or consequential loss, or for any delay or failure to deliver due to circumstances beyond our control. Our total liability for any claim relating to a product shall not exceed the purchase price of that product.
13. Amendments to These Terms
We may update these terms and conditions at any time. The latest version will always be available on this page. Continued use of the website indicates your acceptance of any changes.
14. Contact
If you have any questions or concerns, please contact us at:
Austrian Wine Room
Email: info@austrianwineroom.co.uk
Registered Office: 85 Great Portland Street, London, W1W 7LT, United Kingdom
15. Licensing Notice
All alcohol sold on this website is stored, packed, and dispatched by our licensed logistics partner in accordance with the Licensing Act 2003. Age verification is required at the point of delivery. J&B Selections Ltd does not currently hold a premises licence directly but ensures that all fulfilment complies with UK licensing laws.